This Refund and Cancellation Policy ("Policy") applies to all services provided by TK WEB SERVICES LLC ("we", "us", "our", or "the Company"), including software development and architecture process analysis, marketing website design and development, and search engine optimization (SEO) services. By engaging our services, you ("Client", "you") agree to the terms set forth below.
1. Engagement and Billing
Project engagements are governed by a signed Statement of Work (SOW) or service agreement that specifies scope, deliverables, timeline, and fees. Unless otherwise stated in the SOW, all project fees are billed as follows:
- A non-refundable deposit of up to 50% of the total project value is due before work begins. This deposit secures your project slot and covers initial discovery, planning, and resource allocation.
- The remaining balance is invoiced according to the milestone schedule defined in the SOW and is due within fifteen (15) business days of invoice receipt.
- Retainer-based SEO and ongoing marketing services are billed in advance on a monthly or quarterly cycle, as agreed in the SOW.
2. Cancellation by the Client
2.1 Fixed-Scope Projects
You may cancel a fixed-scope project at any time by providing written notice to info@tkwebservices.com. Cancellation becomes effective on the date we receive the notice. Upon cancellation:
- The initial deposit is non-refundable, as it covers committed resources and project setup.
- You are responsible for payment of all work completed and deliverables provided up to the effective cancellation date, prorated against the milestones defined in the SOW.
- Any prepaid amounts beyond the value of completed work will be refunded within thirty (30) business days, less the deposit and any third-party costs already incurred on your behalf (e.g., domain registration, hosting, premium plugins, paid APIs).
2.2 Retainer and Ongoing Services
Retainer-based services (such as monthly SEO or website maintenance) may be cancelled with at least fifteen (15) days' written notice prior to the next billing cycle. Prepaid retainer fees for the current cycle are non-refundable, but no further charges will be applied after the cancellation takes effect.
3. Cancellation by the Company
We reserve the right to terminate an engagement for cause, including non-payment, breach of the SOW, unlawful or unethical requests, or conduct that materially impedes project progress. In such cases:
- You remain liable for all work completed and third-party costs incurred up to the termination date.
- Any prepaid fees covering work not yet performed will be refunded within thirty (30) business days, less amounts due for completed work and incurred costs.
- We will deliver all completed deliverables and applicable source materials in our possession, subject to payment of all outstanding invoices.
4. Refund Eligibility
4.1 Software Development & Architecture Analysis
Because software development and architecture process analysis involve substantial upfront discovery, design, and engineering labor, refunds are limited to work not yet performed. Completed milestones, code delivered, documentation, and architecture artifacts are considered delivered services and are non-refundable.
4.2 Marketing Websites
Website design and development is milestone-based. Refunds apply only to milestones not yet started at the time of cancellation. Once a design has been approved or a development milestone has been delivered, that portion of the fee is non-refundable. Third-party costs (hosting, domains, premium themes/plugins) are pass-through and non-refundable.
4.3 SEO Services
SEO is an ongoing, cumulative service whose results depend on time and search engine algorithms outside our control. Due to the nature of this work, fees for SEO services already performed — including audits, strategy, content production, link building, and reporting — are non-refundable. We make no guarantee of specific rankings or traffic outcomes, and no refunds will be issued based on search performance.
5. Non-Refundable Items
- Initial project deposits, as they reserve resources and cover planning.
- Work already completed, approved, or delivered.
- Third-party costs incurred on your behalf: domain registrations, hosting, SSL certificates, premium plugins, stock media, advertising spend, and paid API usage.
- Custom development or design once a milestone has been approved.
6. Refund Processing
Approved refunds are issued using the original payment method within thirty (30) business days of the effective cancellation date. Refund amounts are calculated as prepaid fees minus the value of completed work and incurred third-party costs. We are not responsible for processing delays caused by your payment provider or financial institution.
7. Deliverables and Source Materials
Upon full payment of all outstanding invoices, we will transfer completed deliverables and applicable source materials. If an engagement is cancelled with an outstanding balance, we may retain deliverables and source materials until the balance is settled. No refund will be processed while invoices remain unpaid.
8. Chargebacks and Disputes
We encourage clients to address billing concerns directly by contacting info@tkwebservices.com before initiating a chargeback. Initiating a chargeback without first attempting resolution may result in suspension of services and withholding of deliverables until the dispute is resolved.
9. Changes to This Policy
We may update this Policy from time to time. Changes take effect on the "Last Updated" date shown above. For active engagements, the Policy in effect at the time of signing the SOW governs, except where required by law.
10. Contact
Questions about this Refund and Cancellation Policy? Email info@tkwebservices.com.